At KOFFIVA (https://www.koffiva.com), we believe every cup of coffee should be an experience, not just a drink. Inspired by premium blends and rich aromas, we are committed not only to quality coffee but also to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you browse or make a purchase on our website, we may collect the following types of information:

a) Personal Information

  • Name
  • Contact number
  • Email address
  • Shipping and billing address
  • Order details and purchase history

b) Usage Data

  • Pages visited on www.koffiva.com
  • Time spent on the website
  • Device, browser type, and basic technical information

c) Additional Information

  • Information shared through feedback forms, surveys, customer support queries, or promotional campaigns

This helps us deliver a smooth, personalized coffee shopping experience.

2. Why We Collect Your Information

We use your information for the following purposes:

  • To process and deliver your coffee orders efficiently
  • To communicate order updates and customer support responses
  • To personalize your experience and recommend relevant coffee products
  • To improve website performance and user experience
  • To send promotional offers (only if you opt-in)

3. How We Use and Protect Your Information

Your data is stored securely and accessed only by authorized personnel.

We take reasonable security measures to protect your data from unauthorized access, misuse, or disclosure.

We use your information for:

  • Order processing and delivery
  • Customer support
  • Marketing communication (optional)
  • Website improvement

We do not sell or trade your personal data.

We only share information when necessary for:

  • Payment processing
  • Shipping and delivery
  • Legal compliance

4. Cookies and Tracking Technologies

KOFFIVA may use cookies to:

  • Improve website functionality
  • Understand user behavior
  • Enhance performance and speed

You can disable cookies in your browser settings if you prefer.

5. Your Rights and Choices

You have full control over your data. You can:

  • Request access to your personal data
  • Request correction or updates
  • Request deletion (as per legal requirements)
  • Opt out of marketing emails anytime

6. Third-Party Links

Our website may contain links to external websites. KOFFIVA is not responsible for their privacy practices. Please review their policies separately.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website means you accept the updates.

8. Contact Us

If you have any questions regarding this Privacy Policy, contact us:

📧 Email: info@koffiva.com
📞 Phone: +91 9004149802
📍 Address: 4th Floor, Office No. 44, Gaya Building, Yusuf Mehar Ali Road, Mandvi, Mumbai – 400003