At KOFFIVA (https://www.koffiva.com), we strive to deliver premium-quality coffee products safely and on time. Your satisfaction matters to us, and we aim to provide a smooth and transparent return and refund process.

Returns & Refund Eligibility

We offer a 15-day return window from the date of delivery. You may request a return only under the following conditions:

  • The product must be unused, unopened, and in its original packaging
  • Returns are accepted only if the product is damaged, defective, or incorrectly delivered
  • A return request must be raised within 15 days of receiving the order

To initiate a return, please contact us with your order details and issue:

📧 Email: info@koffiva.com

Refund Process

Once we receive and inspect the returned product:

  • We will notify you regarding the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method
  • The refund amount will be credited within 7–15 working days, depending on your bank or payment provider

Non-Cancellable Orders

Please note:

  • Orders cannot be canceled once placed
  • We recommend reviewing your order carefully before completing the purchase

Need Help?

For any questions related to returns, refunds, or your order:

📧 Email: info@koffiva.com
📞 Phone: +91 9004149802
📍 Address: 4th Floor, Office No. 44, Gaya Building, Yusuf Mehar Ali Road, Mandvi, Mumbai – 400003