Welcome to KOFFIVA (https://www.koffiva.com). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with and be legally bound by these Terms.

1. Acceptance of Terms

By accessing the KOFFIVA website or purchasing our coffee products, you agree to be bound by these Terms, along with our Privacy Policy and other policies referenced on this website.

If you do not agree with any part of these Terms, please do not use our website or services.

2. Eligibility to Use Our Website

  • You must be at least 18 years of age to use this website or make a purchase
  • If under 18, usage is allowed only under the supervision of a parent or guardian

3. Product Availability and Pricing

  • All products are subject to availability
  • We reserve the right to modify, replace, or discontinue any product without prior notice
  • Prices may change at any time without prior notice
  • All prices are inclusive of applicable taxes, unless stated otherwise

4. Orders, Payments, and Data Protection

  • Once an order is placed, it is considered final and non-cancellable
  • We offer secure payment options via trusted payment gateways
  • In case of payment issues, please contact our support team

We respect your privacy and ensure your data is handled securely. Your data is only shared when necessary for:

  • Order processing
  • Delivery
  • Legal compliance

5. Shipping and Returns Policy

  • We deliver across India
  • Free shipping is available on orders above ₹1000 within Mumbai
  • Returns are accepted only for eligible cases (damaged, defective, or incorrect products) within 15 days

For complete details, please refer to our Shipping & Return Policy page.

6. User Responsibilities and Acceptable Use

By using this website, you agree not to:

  • Violate any laws or regulations
  • Use the website for illegal or unauthorized purposes
  • Upload harmful code, viruses, or malware
  • Send spam or fraudulent communications
  • Engage in deceptive or misleading activities

7. Intellectual Property Rights

All content on the KOFFIVA website, including:

  • Text
  • Images
  • Logos
  • Designs
  • Product content

is the property of KOFFIVA and protected under applicable copyright laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

KOFFIVA shall not be held responsible for:

  • Any indirect or incidental damages
  • Delay in delivery due to external factors
  • Errors or inaccuracies on the website
  • Unauthorized access to user data

Use of our website is at your own risk.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

Continued use of the website means you accept the updated Terms.

10. Contact Information

If you have any questions regarding these Terms:

📧 Email: info@koffiva.com
📞 Phone: +91 9004149802
📍 Address: 4th Floor, Office No. 44, Gaya Building, Yusuf Mehar Ali Road, Mandvi, Mumbai – 400003